Refund Policy

This placeholder Refund Policy is written for Hrutvija Herbals as an Indian herbal supplement e-commerce website. Please review it with your legal advisor before final launch.

Refund Eligibility

Refunds may be reviewed for damaged, incorrect, undelivered, or eligible returned products when reported within the stated support window.

Damaged or Wrong Product

Please email support with your order ID, delivery date, and clear photos or video. The team may verify the issue before approving refund or replacement.

Refund Timeline

Approved refunds may take 5 to 10 business days to process after approval, depending on banking partners, payment provider timelines, and operational review.

COD Refund Handling

For Cash on Delivery orders, approved refunds may require customer bank details or another business-approved refund method. COD shipping or handling charges may be non-refundable unless required by applicable law or business approval.

Online Payment Refund Handling

For online payment orders, approved refunds are usually processed to the original payment method through the payment gateway.

Non-Refundable Items

Opened, used, tampered, final-sale, or customer-damaged wellness products may not be eligible for refund due to hygiene and safety considerations.

Contact

For refund support, email info@hrutvijaherbals.com with your order ID.