Return Policy

This placeholder Return Policy is written for Hrutvija Herbals as an Indian herbal supplement e-commerce website. Please review it with your legal advisor before final launch.

Return Eligibility Window

Return requests may be reviewed when raised within the stated return window after delivery. The current placeholder window is 7 days from delivery.

Product Condition

Products should be unopened, unused, sealed, and in original packaging. Opened, used, tampered, or damaged-by-customer wellness products may not be eligible for return due to hygiene and safety considerations.

Damaged Product Process

If a product arrives damaged, please contact support with:

• Order ID
• Delivery date
• Photos or video of the parcel and product
• Short description of the issue

The support team may verify the details before approving replacement, return, or refund action.

Wrong Product Received

If you receive a wrong product, please contact support with the order ID and clear product photos. Do not open or use the incorrect item.

Non-Returnable Items

The following may be non-returnable:

• Opened or used supplements
• Products without original packaging
• Products damaged after delivery
• Items purchased during clearly marked final-sale campaigns
• Requests raised after the return window

Support Contact

For return support, email info@hrutvijaherbals.com with your order ID.